Refund policy

Refund Policy

We want you to love every bottle of Goodlands hot sauce you receive! If something’s gone wrong with your order, we’re here to help.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, we’re happy to issue a refund or replacement — it’s up to you.

To help us make it right, please email us at hello@goodlandsfood.co within 7 days of delivery and include:

• A photo of the shipping box and any damaged item(s)

• Your order number

• Whether you’d prefer a refund or a replacement

We’ll respond within 4-5 days and take care of the issue.

All Other Sales Are Final

Because we make our sauces in small batches and sell perishable goods, we’re not able to accept returns or offer refunds for reasons other than damage or fulfillment errors.

If you’re not sure which sauce to choose, feel free to reach out — we’re always happy to help with recommendations!